Our Commitment Continues Beyond Delivery

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At FIBRICA, we believe that delivering a handcrafted rug marks the beginning of a long-term relationship with our clients.

Our after-sales service is designed to provide technical guidance, support, and practical solutions that help preserve the original appearance, performance, and longevity of every product we manufacture.

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Care Guidance

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Our team provides recommendations regarding cleaning, routine maintenance, and proper care according to the materials and characteristics of each product.

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Technical Assessment

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Should you have any concerns regarding the condition or performance of your rug over time, our technical team is available to evaluate the situation and provide appropriate recommendations.

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Repair Services

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Whenever technically feasible, FIBRICA may offer repair or restoration services intended to extend the useful life of the product.

Each case is evaluated individually, and service costs may vary depending on the type of intervention required.

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Replacement Pieces

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For hospitality, commercial, residential, or custom projects requiring additional pieces or replacements, FIBRICA can manufacture new rugs while preserving, to the greatest extent possible, the original specifications of the project.

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Technical Support

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Our technical team is available to assist with questions regarding:

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• Installation.

• Cleaning and maintenance.

• Product care.

• Conservation.

• Recommended use.

• Technical specifications.

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Contact

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Email: info@fibrica.com.co

At FIBRICA, we are committed to providing responsive, transparent, and reliable after-sales support, ensuring that every handcrafted piece continues to perform as intended throughout its lifetime.